Return Policy

At Vape StoreX, we pride ourselves on distributing genuine, high-quality products sourced directly from manufacturers. We understand, however, that occasionally products may be faulty. To address this, we have established a fair and straightforward Returns Policy.

Conditions for Returns and Exchanges

  1. Eligibility for Exchange: Products found to be faulty are eligible for an exchange within 8 days from the date of purchase.

  2. Original Packaging: Products must be returned in their original packaging to qualify for an exchange.

  3. Product Condition: To be eligible for a return, the product must not have been misused. We reserve the right to refuse returns on items that show signs of misuse.

Non-Eligible Items for Return

  • Certain items are excluded from our returns policy for hygiene and safety reasons. These include:
    • E-liquids
    • Batteries
    • Coils

Sale Items

  • Items purchased on sale are subject to the same returns policy as regular-priced items.

Return Shipping

  • The customer is responsible for covering the return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

Process for Returns

  1. Contact Us: Before returning any item, please contact our customer service team with details of the item and the issue at hand.
  2. Inspection: Once we receive the returned item, it will be inspected to confirm the fault.
  3. Resolution: After inspection, if the item is deemed faulty, we will offer an exchange or store credit as per your preference.

Additional Notes

  • Our Returns Policy is designed to be fair and transparent. We value your satisfaction and aim to resolve any issues with faulty products efficiently.
  • Please retain your purchase receipt as proof of purchase and date, which will be needed to process any returns or exchanges.

Contact Information For any queries regarding our Returns Policy or to initiate a return, please reach out to our customer service team at